Privacy Policy
At Viera Storage Company, protecting your personal information and privacy is a priority. This Privacy Policy explains how we gather, use, safeguard, and, when necessary, disclose personal information when you visit our website, use our services, or rent a storage unit from us.
1. Information We Collect
a. Information You Provide
Identity & Contact: Full name, billing and mailing addresses, phone number, email, and emergency contact information.
Identification: Driver’s license, passport, or other ID for identity verification at rental.
Payment Details: Credit/debit card numbers, ACH, billing info for processing payments.
Communications: Emails, online form submissions, phone messages, and chats.
b. Automatically Collected Data
IP address, device type, operating system, and browser information.
Web navigation data: visited pages, links clicked, session duration.
Cookies, pixels, and similar tools used for site performance and analytics.
c. Storage & Facility Data
Unit number, size, rental term, billing and payment history.
Gate access logs (e.g., timestamps, codes used).
On-site surveillance footage for security purposes only.
2. How We Use Your Information
We use data for the following purposes:
Service delivery: Activating your storage unit, managing your account, and maintaining services.
Billing: Invoicing, collecting payments, tracking payment history.
Security: Identity verification, access control, monitoring for unauthorized access.
Customer support: Responding to queries, requests, or concerns.
Communication: Sending reminders, updates, and notifications regarding your rental or account.
Improving services: Website performance analysis, user feedback, and feature enhancements.
Legal and compliance: Meeting regulatory obligations and enforcing agreements.
3. Sharing of Information
We do not sell or rent your personal data. We may share information in these scenarios:
Service Vendors: Companies that facilitate payments, IT support, customer service, or other services essential to our operations, provided they protect your data.
Legal Requirements: If required by law, court order, or government authority.
Business Events: If the business is acquired or merged, customer data may be transferred as part of the deal.
Security Needs: To investigate unauthorized access or protect property and safety.
4. Cookies & Tracking Technologies
We utilize cookies and related tools to:
Keep you logged in and remember preferences.
Enhance website functionality and security.
Analyze usage to improve user experience.
You can disable cookies via your browser settings, but that may limit certain features.
5. Data Security
We employ industry-standard safety practices, such as:
SSL encryption for online transactions.
Controlled access to data within our company.
Secure payment processors.
On-site surveillance for facility protection.
Though we prioritize data security, no system is fully immune to risks. We cannot guarantee absolute protection.
6. Data Retention
Your information is retained only as long as necessary to:
Support active rental or account activity.
Comply with financial, tax, and regulatory obligations.
Resolve disputes and enforce contracts.
Once no longer needed, data is securely destroyed or anonymized.
7. Your Data Privacy Rights
Depending on your jurisdiction, you may have certain data rights, such as:
Access: Request a copy of your personal data.
Correction: Amend inaccurate or incomplete information.
Deletion: Delete personal information (subject to legal or business needs).
Restriction: Limit how your information is used.
Opt-out: Stop receiving promotional communications.
To exercise these rights, contact us using the details below.
8. State-Specific Rights: Florida Residents
Under the Florida Information Protection Act (FIPA), Florida residents have additional privacy rights:
Right to Know: You may request to see or receive a copy of personal data we’ve collected, used, or stored about you.
Right to Delete: You may request the deletion of personal data we hold, unless retention is required by law or for business purposes (e.g., pending rentals, financial recordkeeping, compliance needs).
Right to Disclosure: You may request details about:
The categories of personal information collected.
The sources and purposes of collection.
Third parties with whom information is shared.
The retention period or criteria used to determine how long your data is stored.
How to Submit a Request: Send any such request via email or postal mail using the contact information at the end of this Policy. Your request should:
Include sufficient information for us to verify your identity (e.g., name, email, rental account number).
Specify whether you want to inspect or delete your personal data.
We will respond within 45 days. If we can’t fulfill the request in full, we’ll notify you of reasons for partial denial and any options you may have.
9. Children’s Privacy
Our services are intended for adults. We do not knowingly collect personal data from individuals under 18 years old. If we inadvertently receive such data, we promptly delete it.
10. International Data Transfers
If you access our services from outside the U.S., your data may be transferred to, stored in, and processed in the United States, where privacy laws may differ.
11. Updates to This Policy
This Privacy Policy may change. Any updates will be reflected by updating the “Effective Date.” Please review this policy periodically to stay informed.
12. Contact Us
For any privacy-related questions, requests, or concerns, please contact:
Viera Storage Company
7300 Dolina Ct
Melbourne, FL 32940
manager@vierastorageco.com
Phone Number: 321-752-0022
Website: www.vierastorageco.com
Effective Date: September 19, 2025